How it works

How We Work

Experience

We have been retailing South East Asian antiques in the UK for over 12 years. In addition to the internet we have sold via conventional retail premises and we also sell via the UK's leading auction houses.

Delivery

Normally we aim to process all orders within 48hrs. Please allow up to 7 days during busy periods.

We normally then despatch by courier on 48hr delivery schedule.

We deliver not only within the UK via the website directly, but also worldwide. The website shopping process can cope with many selected countries which can be viewed when selecting your country in the checkout process. This includes countries in the EU.

For other overseas destinations, please contact us in advance for an exact delivery quote as this can vary considerably dependent on the size, weight and fragility of the item concerned. This is particularly the case for China, Japan, Canada, the USA, Australia and New Zealand. We have a great many overseas clients which include many famous museums and academic institutions.

For overseas orders, we will check the delivery cost after your order is processed (the total bulk of the order may affect our quoted price) - if there is any difference in the exact deliver cost we will let you know.

Please note for overseas orders it is your responsibility to pay for any duties or taxes payable in your country. You should make your own enquiries to assess whether such charges are applicable.

 

Payment

Payment made via the site is using totally secure credit or debit card payments or Paypal.

If you wish to pay by cheque, please send a cheque payable to Lanna and mail to Lanna Antique, C10 Inveralmond Grove, Perth PH1 3UG.
Please note no orders will be processed until at least 48hrs after the cheque has been cleared.

 

See for yourself

We welcome you to visit us and encourage face to face inspection of our antiques.

All our antiques are available to view at our showroom at C10 Inveralmond Grove, Perth PH1 3UG, Scotland. Whilst we are generally open Monday to Friday 9.30am to 5.30pm, we recommend you make an appointment to avoid disappointment. We can also open for you at the weekends and other times by appointment.  This email address is being protected from spambots. You need JavaScript enabled to view it.. Tel. 07802 430 932.

Returns

We inspect all products thoroughly and only despatch goods which reach our high standards.

You may return any item you are unhappy with for a refund but we ask that you understand that these are antique products and their descriptions and photographs used to be used prior to purchase to understand exactly what you are buying. Hand made craftwork may have minor imperfections, but this is a normal part of the artisan process. Please aks any questions you have in advance of ordering.

To make a return, you must inform us in writing, or via email, within 14 working days of receipt of the goods.

Returned items must then be received here within 14 days of when you informed us you wished to make the return.

Refunds will be made within 14 days of us receiving the goods back here.

We will of course accept returns if we have made a mistake in despatching the wrong items to you. 
In such circumstances, email us and we will advise you how to make the return to us.

Privacy Policy

We store only your personal information to ensure we can provide you with the best possible service.
We do not store credit card details nor do we share customer details with any 3rd parties.